Sanctuary Health – Privacy Policy for SMS Communications

Last updated: January 2026

Sanctuary Health (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect personal information—including information collected through SMS/text messaging—when you interact with our services.

1. Information We Collect

We may collect the following types of personal information:

Personal Identifiers

  • Name

  • Phone number

  • Email address

  • Date of birth (if voluntarily provided)

Health-Related Information

  • Information voluntarily shared for scheduling, care coordination, or communication with your provider

Communication Information

  • SMS/text message content

  • Delivery and interaction data (e.g., when a message is read)

Technical Information

  • IP address, device type, browser information when accessing our website

2. How We Use Your Information

We use personal information to:

  • Send appointment reminders, scheduling updates, care instructions, and alerts

  • Provide customer support and respond to your requests

  • Communicate about Sanctuary Health services

  • Maintain accurate medical and communication records

  • Meet regulatory, compliance, and legal requirements

  • Improve our communication systems and service offerings

We do not use your text messaging information for marketing unless you provide explicit consent.

3. SMS Consent and Opt‑Out

By providing your mobile number, you consent to receive SMS/text messages from Sanctuary Health.

  • You may opt out at any time by replying STOP.

  • Reply HELP for assistance.

  • Message and data rates may apply.

4. How We Share Personal Information

We only share personal information when necessary to provide care or fulfill legal obligations, including:

  • Healthcare providers and medical staff

  • HIPAA‑compliant vendors supporting medical operations (e.g., EHR platforms, secure messaging tools)

  • Pharmacies, laboratories, or specialists involved in your treatment

  • Regulatory agencies when required by law

We do not share SMS consent with any third parties or affiliates.
SMS consent is not sold, rented, shared, or transferred for marketing or unrelated uses.

This exact requirement is mandated by carrier rules.

5. Data Protection and Security

We use administrative, technical, and physical safeguards to protect your information.
These include:

  • Encryption of data in transit

  • Secure storage practices

  • Access controls and user authentication

  • HIPAA‑compliant communication platforms

Despite safeguards, no electronic system is fully secure; use caution when sharing personal information.

6. Your Rights

You may request:

  • Access to your personal information

  • Correction of inaccurate information

  • Limitations on use or disclosure where permitted by law

  • Revocation of consent for SMS messaging

To submit a privacy request, contact: mail@sanctuary-health.com

7. Third‑Party Services

Our website or communications may link to third‑party sites (e.g., RingCentral). These sites have separate privacy policies, and we are not responsible for their content or practices.

8. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children without parental or guardian authorization.

9. Updates to This Policy

We may update this Privacy Policy to reflect changes in practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.

10. Contact Us

For questions about this Privacy Policy or your privacy rights, contact:

Sanctuary Health
Email: mail@sanctuary-health.com
Phone/Text: 402‑302‑1331
Address: 9209 Hickory Street, Omaha, NE 68124