Sanctuary Health – SMS Terms & Conditions

Last updated: January 2026

By opting into SMS verbally at time of onboarding as a patient, you agree to receive text messages from Sanctuary Health including appointment reminders, care coordination messages, order alerts, account notifications, and related service updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help or visit https://www.sanctuary-health.com. SMS consent is not shared with third parties. See our Privacy Policy at https://www.sanctuary-health.com/privacy and Terms at https://www.sanctuary-health.com/terms.

These SMS Terms & Conditions (“Terms”) explain how Sanctuary Health (“we,” “our,” or “us”) communicates with you via SMS/text messaging. By opting into SMS through any web form, intake packet, facility onboarding, or other medium, you agree to these Terms.

1. Types of Messages You May Receive

By providing your mobile number and opting into SMS, you agree to receive text messages including (but not limited to):

Appointment reminders
Scheduling updates and confirmations
Care coordination messages
Order alerts, lab updates, and clinical notifications
Medication reminders or clarifications
Provider communication and follow‑up messages
Account and service notifications
Urgent or time‑sensitive care alerts
General support messages from Sanctuary Health staff

We do not send marketing messages unless you separately opt in.

2. Message Frequency

Messaging frequency may vary depending on your care needs, facility communication, and interactions with our team.

3. Message and Data Rates

Message and data rates may apply depending on your wireless plan.

4. Opt‑Out Instructions

You may opt out of SMS at any time:

Text STOP to any message.
This will immediately end all non‑emergency SMS communications.

5. Help & Support

For assistance:

Text HELP
Or visit: https://www.sanctuary-health.com

You may also call or text us directly at 402‑302‑1331.

6. No Third‑Party Sharing of SMS Consent

SMS consent is used only for communication between you and Sanctuary Health.

SMS consent is not shared with third parties.
SMS consent is not sold, rented, transferred, or provided to affiliates or partners.

This is a required carrier compliance statement.

7. Eligibility & User Responsibilities

By opting into SMS, you confirm that:

You are the owner or authorized user of the mobile number provided
You understand message content may be related to your medical care
You understand SMS may not be fully secure and should not be used for emergencies

For medical emergencies, always call 911.

8. Device & Carrier Responsibility

Carriers are not liable for delayed or undelivered messages.
Delivery depends on your mobile carrier and network availability.

9. Privacy Policy & Data Handling

Your personal information is handled in accordance with our Privacy Policy.

The Privacy Policy includes:

What personal information is collected
How personal information is used
Who it is shared with
SMS‑specific privacy statements
Your rights regarding your data

10. Changes to These Terms

We may update these Terms periodically. Updates will be posted at:

👉 https://www.sanctuary-health.com/terms

Your continued use of SMS after changes are posted constitutes acceptance of the revised Terms.